Thank goodness I have not had a lost bag as of yet.
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I have not lost a bag when I was going to trips in USA.
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When I was younger on holiday with my family my parent’s had their case mistaken for someone else’s at the airport and nearly had it lost but thankfully it got sorted before the coaches left. It was very stressful!
Glad you got it sorted out before they left. I know that would probably been a nightmare.